Support
Start support from the official StealthSwap bot. Include the public trade ID when the question concerns an order, and keep all replies in that same bot conversation.
Open official support
Open @StealthSwap_bot, choose Support from the menu, and describe the issue. For an existing swap, include the public trade ID shown in the order. A deposit transaction hash can also help; never include wallet credentials.
Response and resolution times vary with issue complexity, network status, and partner availability.
Verify before you reply
The canonical StealthSwap destinations are:
- Website: stealthswapst.xyz
- Telegram bot: @StealthSwap_bot
Support begins only after you choose Support inside the official bot. We do not start support in unsolicited DMs. Impersonators may copy our name, image, or messages, so verify the exact bot username before acting.
What support will never request
We will never ask for a seed phrase, recovery words, private key, wallet password, Telegram login code, or 2FA code. We will not ask you to send funds to a private support wallet to release or accelerate an order. Anyone making those requests is attempting to steal from you.
A partner route may separately request identity or source-of-funds verification. Do not send documents in an ordinary Telegram conversation. Verify that any process is tied to your trade, review the partner's terms and privacy notice, and contact official support if the request is unclear.
Common questions
How long does a swap take?
There is no universal completion time. Network confirmations, liquidity, maintenance, transaction review, and the selected partner route can all affect timing. Follow the order status in the official bot.
Why is no route available?
A pair or amount may be outside current liquidity, limits, location rules, or partner availability. Do not send to an old address; request a new quote later or choose a different supported pair or amount.
Why might a partner request verification?
Partner routes may apply identity or source-of-funds checks based on their rules, your location, the transaction, or a risk review. StealthSwap cannot promise a verification-free route. Never send documents to an unsolicited Telegram account.
My deposit is confirmed but I have not received the output asset.
Some routes wait for additional confirmations or review before settlement. Open Support in the official bot and send the public trade ID and deposit transaction hash. Do not send another deposit.
Can I get a refund?
A refund may be available when a swap cannot complete, but it depends on the partner route and is not guaranteed. Timing, network costs, and any verification requirements also depend on that route. Contact support with the public trade ID.
I sent the wrong asset, network, amount, or memo.
Crypto transfers are generally irreversible and recovery may not be possible. Contact official support immediately with the public trade ID and transaction hash. Never pay an unsolicited account that claims it can recover the funds.
Before contacting support
- Check that you used the exact asset, network, amount, address, and required memo or tag.
- Check the latest status in the bot and whether the deposit window expired.
- Have the public trade ID and deposit transaction hash ready.
- Do not post an address, transaction hash, or trade ID in a public group.
- Do not send another payment for the same order while support is reviewing it.